Knowing whether you should develop your online systems can sometimes be a tough call. There may be many questions and challenges you are facing, and that’s totally understandable. Building a portal requires time and money, it’s not a small investment.
In the real world, we all want speedy and professional digital solutions, and we like to think we’re experts in that field. In this blog, we’ll be going through the signs you need to look out for when it comes to business systems and processes. And overall when you should start thinking about portal development.
Running into a crisis can be hectic for business. You could be losing out on sales, agents could be sourcing elsewhere for information or your current systems could be too time-consuming. If you have run into a technical, communication or any other kind of crisis, you should take a step back and evaluate what needs to be done.
What’s the best solution for you? Would it be wise fixing this in-house or more convenient to gather some fresh ideas from an external provider?
If your current systems have failed you, we recommend sourcing for help elsewhere. Fresh ideas and energy is good and with an agency like ourselves, we often pick up projects that have run into problems. Our portal development services range from bespoke to off-the-shelf. We urge you to review your processes on a regular basis to avoid a crisis happening and think about portal development sooner rather than later.
Moving on, there’s your customers. Your customers requesting for a portal or improved systems is definitely a sign you should consider portal development. Of course, no one wants to be forced into anything, so we do advise regular evaluation of your systems to avoid this. Customer experience is a key part of any sales process and is vital for retention. Make sure you have a strategy in place to ensure this is kept intact.
Sometimes you won’t have any other choice than a portal solution, as you may risk losing an important customer/client.
Industry trends and competitors. Are there any functionalities or features your company could incorporate into your current systems? Are your competitors offering a service you aren’t? Staying on top of industry trends is essential for ensuring your clients or potential clients don’t seek out your competitors rather than you. If your competitors have a portal and you don’t, why is that? Could you be missing out on a great opportunity? These are all questions you should be asking and doing some research on. If your sales team are noticing potential clients sourcing elsewhere, this is definitely a sign that you need to review what you are offering and your business systems.
Lastly, vision. Set a vision and goal for your business. How can you improve your current systems and what do you stand for? If your portal does not align with your goals, then this is a sign you need to source for help.
Interested in portal development or want to discuss your current situation and how to move forward? Great, get in touch 0203 173 2575.